Shipping policy
📦 Order Processing & Cancellation
Orders are processed quickly to ensure fast dispatch and efficient delivery.
⚠️ Once an order is placed, it cannot be cancelled, as processing may begin immediately after confirmation.
However, after your order is delivered, you may contact us to request a return in accordance with our Return & Refund Policy.
🛡️ Shipping Protection & Secure Packaging
For selected shipping methods, we provide enhanced protective packaging and delivery protection to help ensure safer transit handling.
Depending on the shipping option selected at checkout, eligible orders may qualify for support in cases of confirmed loss during transit.
📍 Address Accuracy
Please ensure your billing and shipping information is accurate before completing your order.
MYPAPA is not responsible for:
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Deliveries made to incorrect addresses provided by customers
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Failed deliveries caused by incomplete contact information
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Delays resulting from inaccurate shipping details
If the issue occurs due to our error, we will take full responsibility and resolve the matter at no additional cost.
🌍 Customs, Duties & Import Taxes
For international orders:
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Customs duties, VAT, import taxes, or additional local fees (if applicable) are the responsibility of the customer.
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By placing an order, you acknowledge that additional charges may apply depending on your country’s regulations.
MYPAPA is not responsible for customs delays or import restrictions imposed by local authorities.
🚚 Shipping Methods & Estimated Delivery Time
Shipping times may vary depending on destination, customs clearance, courier operations, and local logistics conditions.
✈️ Express Shipping + Secure Packaging Protection
Estimated delivery within 5–10 business days
💳 Shipping Fee: د.إ15.00
Includes priority processing, tracked delivery, and enhanced protective packaging for safer transit handling.
🌍 Free Shipping
Estimated delivery within 7–15 business days
💳 Shipping Fee: Free
Carefully processed and shipped through our international fulfillment centers with tracked delivery included.
📌 Maximum estimated delivery time: 20–30 business days
⏳ Processing Time
Orders are typically processed within 1 business day when the product is readily available in our fulfillment centers.
For certain high-demand items, additional sourcing or manufacturing preparation may be required before dispatch. In such cases, processing may take approximately 2–3 business days.
⚠️ Please note:
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Processing time is separate from the estimated shipping/delivery timeframe mentioned above.
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Delivery timelines do not include customs clearance delays, public holidays, weather disruptions, or unforeseen courier delays.
📦 Tracking Information
Once your order has been shipped, tracking information will be sent to your email address.
⚠️ Please note:
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Tracking updates may take several business days to appear in the courier system.
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The final delivery team may contact you directly to confirm your delivery location or delivery schedule.
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Please ensure you provide an active WhatsApp/contact number during checkout for smooth delivery communication.
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Some free shipping methods may have limited tracking visibility.
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Tracking updates and delivery events depend on the courier provider and destination country.
🔍 Tracking Not Updating?
If your tracking status shows:
“No information available at the moment”
Please allow 2–5 business days for the courier system to update.
If no update appears after 5 business days, please contact us for assistance.
📩 Need Assistance?
For shipping-related questions or support, please contact:
Company: Toksyra Global F.Z.E
Brand: MYPAPA
📍 Ajman Free Zone, Ajman, United Arab Emirates