Refund policy

📦 Return & Refund Policy

At MyPapa, customer satisfaction is important to us. We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

✅ Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Unused and unworn

  • With original tags and packaging

  • Accompanied by a receipt or proof of purchase

📩 How to Start a Return

To initiate a return, please contact us at:

📧 propravasime@gmail.com

If your return request is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

⚠️ Items returned without prior approval will not be accepted.

For any return-related questions, please contact us at the same email address.

⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

Please contact us within 48 hours of delivery at:

📧 propravasime@gmail.com

Kindly include clear photos/videos and your order number so we can evaluate the issue and resolve it promptly.

Depending on the situation, we may offer:

  • Replacement

  • Exchange

  • Store credit

  • Full or partial refund

🚫 Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products

  • Personal care items (beauty, hygiene products)

  • Opened baby products

  • Digital/downloadable products

Additionally, we do not accept returns on:

  • Sale or clearance items

  • Gift cards

If you have questions about a specific item, please contact us before purchasing.

🔁 Exchanges

The fastest way to receive the item you want is to:

  1. Request a return for the current item

  2. Place a new order after your return is approved

🇪🇺 European Union – 14-Day Cooling-Off Period

For orders shipped to countries within the European Union:

You have the right to cancel or return your order within 14 days, without providing any reason.

To qualify:

  • The item must be unused

  • Original tags and packaging must be included

  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be issued to your original payment method

  • Processing may take up to 10 business days

⏳ Please note:

Banks, credit card providers, or payment gateways may require additional time to process and post the refund.

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at:

📧 propravasime@gmail.com

📌 Additional Information

  • Shipping charges are non-refundable unless the return is due to our error, a defective item, or a damaged product.

  • MyPapa reserves the right to refuse returns that do not meet the conditions outlined in this policy.

  • This policy does not affect any consumer rights applicable under UAE consumer protection laws.